FAQs

All devices are factory-set to English by default, ensuring global users can operate our equipment seamlessly.

Yes. Our equipment strictly adheres to ISO, ASTM, IEC, DIN, and other international standards. Custom modifications are available to meet specific requirements. Share your test standards during inquiry for tailored solutions.

1. Design: R&D engineers optimize for precision, usability, and maintenance.

2. Materials: High-grade steel and corrosion-resistant metals for structural integrity.

3. Components: Premium brands (e.g., Schneider relays, Panasonic motors, Tecumseh compressors).

4. QC: Rigorous pre-shipment inspections guarantee reliability.

Absolutely. We tailor machines to your needs—adding workstations, resizing chambers, or integrating fixtures. Share your requirements for a bespoke solution.

All equipment is factory-calibrated. ISO 17025 certificates from accredited labs are available at an additional cost.

1. Inquire: Submit details via our website form or email (include machine model/test standards).

2. Quote: Receive full documentation and pricing within 12 business hours.

3. Review: Discuss specs, payment, or logistics with our team.

4. Confirm: We issue a Proforma Invoice (PI) upon PO receipt. Production starts after advance payment.

5. Delivery: Shipped after calibration and balance payment.

Most equipment is pre-installed and calibrated. We provide manuals, videos, and remote support. On-site services (fee-based) are available for complex setups.

12–18 months. Free replacement for non-human-damaged parts during warranty. Post-warranty, we supply parts at cost and offer lifetime technical support.

Some equipment requires consumables (listed in your quotation). We recommend ordering extras with your machine, though most are locally sourced.

T/T, L/C, Credit Card, Western Union, MoneyGram. Contact us for alternatives.

Full advance payment for low-value/short-lead orders. For others: partial deposit + balance before delivery. Custom terms negotiable.

Custom-built fumigation-free wooden crates protect against transit damage. Hinges/locks facilitate customs checks. Ready to use upon unboxing.

EXW, FCA, FOB, CIF, CFR, DAP, DDU, DDP. Specify preferences during quoting.

Included under CIF (110% insured value). Available for other terms at extra cost.

Yes. We coordinate pickup/documentation with your agent.

Yes. Share their address/contact to save freight costs.

Yes. CE certificates (required for EU/Turkey) and CO certificates (duty reduction) are available. Notify us early for seamless customs clearance.

We provide Commercial Invoice, Packing List, and any requested certificates.

Duties vary by country/customs code. Consult your local customs office. China-trade agreements may reduce/exempt tariffs.

Yes! Mail samples for trial runs. We’ll return test data to validate equipment performance.